1win Privacy Policy

A reputable gambling establishment is built upon having the necessary permits and licenses for its operations. This is certainly true for 1win Pakistan, which holds a license from the Government of Curacao. In accordance with this licensing, the company is required to comply with both national and international regulations, as well as specific laws within the field of gambling. To ensure a legal and trustworthy gaming environment, the organization must guarantee the appropriate protection of users' personal data, which 1win Pakistan utilizes for various defined purposes. All the specific reasons for processing, along with the procedures for obtaining and analyzing private details, are comprehensively detailed within this privacy policy document.

Each individual using the platform is required to consent to the processing of their information, as well as to adhere to the rules outlined in this document. Should a user not agree with the provisions, they must refrain from using the web page, as they will be unable to access most of the available services.

1win PK retains the right to make adjustments to the provisions within this policy. If such changes pertain to users' fundamental rights, company personnel will dispatch relevant notifications via email in advance. Regardless of the significance of the change, the organization publishes the updated version on its official website, allowing all players the opportunity to familiarize themselves with the changes before they take effect. Once the organization officially posts a new agreement on the website, it becomes the currently binding policy.

Personal Data Categories We Collect

1win Pakistan will obtain and analyze private information from any platform affiliated with the company, including the official web page, the mobile version accessed via browser, and the 1win app. Any data that helps identify the user, as well as information that can contribute to improving their experience within the gambling establishment, is considered important by the organization. The most critical categories of data collected include:

Key Data Categories:

• Data provided directly by the player: This information is supplied by the user during the account creation process or when undergoing verification procedures. It typically includes details such as full name, phone number, date of birth, gender, email address, and copies of identification documents.
• Details that are obtained automatically: As soon as the player accesses the site or app, the company initiates a process of obtaining and analyzing certain private information automatically. Through this method, the organization can gather data including IP address, browser type and device type used, language and other settings, duration of the session, and much more.
• Information from additional sources: 1win Pakistan reserves the right to access certain player data that is publicly available on the Internet. It may also engage with third parties to obtain necessary facts for purposes like verification or compliance.

Legal Bases and Purposes for Data Processing

A gambling establishment is permitted to analyze and utilize the private data of its players only when the processing falls under one of the defined lawful bases for processing. 1win processes data for various purposes, which align with these legal grounds:

Lawful Bases for Processing:

Compliance with the terms of the contract: When a user creates a profile with 1win and agrees to the terms and conditions, they enter into a contract with the company. Each party has obligations within this agreement. The organization can only fulfill a number of its responsibilities, such as managing accounts, facilitating bets, and processing winnings, by utilizing the player's personal details.

Legal requirements: As a licensed gambling establishment, 1win Pakistan is subject to several legal obligations imposed by governmental authorities and licensing bodies. For example, the company is required to cooperate in efforts related to combating money laundering, terrorist financing, fraud, cybercrime, and similar illicit activities. The company may be required to provide certain user information for official investigation purposes.

Legitimate Interests / Commercial purposes: The institution has operational goals and legitimate interests, the achievement of which is necessary for the development of its activities, improvement of service quality, ensuring security, and providing the core services. This includes activities like monitoring for irregular play, service enhancement, and business analysis.

User consent: In some specific cases, the client may provide explicit consent for certain types of data processing. Most often, this consent is requested and utilized for marketing-related tasks, such as sending promotional offers.

The company uses private details only for legal purposes and maintains full security guarantees for the processed data. Examples of how data is applied include:

• To provide clients with access to the services offered by the institution.
• To assist in processing user requests and facilitating various procedures on the platform.
• To provide quality assistance and enable effective communication with customer service staff.
• To check players for compliance with the rules of the gambling establishment and terms of service.
• To assist in stopping illegal activities on the site and minimizing risks associated with fraudulent behavior.
• To improve the quality of existing products and services.
• To create new products based on player preferences, test them, and introduce them to the platform.
• To ensure the information security and protection of clients' accounts and data.
• To conduct analysis of the institution’s operational activities and develop new business strategies.
• To provide assistance in conducting fast and secure financial transactions (deposits and withdrawals).
• To evaluate users’ play in accordance with responsible gaming principles.
• To monitor for and identify suspicious player activity that may indicate fraud or other prohibited conduct.
• To facilitate clients in exercising their data protection rights.

Sharing and Disclosure of Information

1win Pakistan does not retain the right to sell or arbitrarily transfer personal details to third parties. However, there are specific circumstances where the company is legally obliged or permitted to disclose user information:

• All companies that are part of the wider 1win group of entities may have authorized access to relevant customer data for operational purposes.
• The organization’s suppliers and partners assist in providing convenient and high-quality services on the site. For these collaborations to continue effectively, the institution must provide certain necessary facts about the players to these trusted third parties.
• Fulfillment of legal and regulatory obligations is only possible if private details are disclosed to relevant government authorities during an investigation or legal process.
• The institution may share non-sensitive private details with members of its affiliate program who are involved in referring clients to the gambling establishment.

Data Security Measures

The gambling establishment is committed to implementing all possible measures to ensure that players’ private information is protected and does not fall into the hands of unauthorized individuals or become subject to security threats. To achieve this objective, the institution employs the following key measures:

• Data encryption: 1win Pakistan utilizes the latest encryption methods, including industry-standard SSL (Secure Sockets Layer) and TLS (Transport Layer Security) ciphers. All personal data of players is consistently stored and transmitted in an encrypted format.
• Access limitation: Within 1win Pakistan, access to clients’ private details is strictly limited to a restricted number of authorized employees who require access for their job functions. Furthermore, these employees sign confidentiality agreements.
• Network protection: The company collaborates with providers of leading security systems, which helps ensure a high level of network protection against external threats.
• Control of data centers: The physical facilities where data is stored (data centers) are maintained under physical protection by security personnel who regularly monitor and check logs of visits and activities.

Contacting Customer Service About Privacy

Clients can contact support to obtain help or advice regarding any issue they may have, including those related to privacy. This department is also designated to receive formal complaints from players concerning their data rights and to help resolve disputes between the client and 1win Pakistan. Users can typically make a request regarding privacy matters via the email address support@1win.xyz. If the initial support manager is unable to fully resolve the issue, the matter is typically referred to the company management for further consideration. If an organization is ultimately unable to resolve a dispute with a player concerning their data rights, the individual retains the right to contact their local data protection authority.