1win Full Terms & Conditions

Table of contents

• Access Permission Requirements
• Account Registration Rules
• Sports Betting Rules
• Prohibited Actions
• Customer Service for Queries and Disputes

Any reputable gambling establishment operates under a solid legal framework that governs the company's core activities. 1win Pakistan not only holds the necessary license and permits to conduct its operations but has also established several fundamental agreements to manage its relationship with clients. Among these, the terms and conditions document is of paramount importance. It comprehensively outlines the basic rights and responsibilities of users, details the rules governing all procedures on the platform, and specifies the methods for resolving potential disputes.

This agreement is formally established between the player and 1win online at the point of account creation. The individual is required to carefully review all the provisions contained within and provide their explicit agreement to comply with them. Failure to do so means the user will not be able to become a fully registered and active client of the gambling establishment.

Given the dynamic nature of gambling legislation, the company may periodically update its services and product offerings. Consequently, 1win Pakistan reserves the right from time to time to add, modify, or delete provisions within this agreement. Each player will be informed in advance regarding any new version of the document that is set to be introduced. As soon as the organization officially publishes a revised agreement on its website, that updated version immediately comes into effect.

Access Permission Requirements

1win Pakistan welcomes a significant number of new clients each year. However, all prospective users are required to satisfy certain specific requirements to gain access:

• The player must be over 18 years old. Individuals should also be aware that their local jurisdiction may stipulate a different legal age for access to gambling activities. Employees of the organization may request documents to verify the client’s age.
• In certain jurisdictions, local law may impose prohibitions on the operation or use of online casinos. The user is solely responsible for ensuring that their use of the 1win web platform is legal within their specific location. The company does not provide legal advice, so the client must investigate this matter independently.
• The gambling establishment will not accept players residing in certain countries, including but not limited to: USA, Canada, UK, France, Italy, Switzerland, Syria, South Sudan, Panama, Latvia, Lithuania, Barbados, Albania, North Korea and Malta.
• Access to NetEnt games may be restricted in various territories, including Afghanistan, Algeria, Israel, Iraq, Kuwait, South Korea, Syria, Ecuador, Australia, Panama, North Korea, Lithuania, Latvia, Czech Republic, Mexico, Portugal, Romania, Estonia, Taiwan, and Nicaragua.
• Clients from countries such as Algeria, Angola, Cambodia, Iran, Iraq, Israel, Spain, Romania, Portugal, USA, China, Ukraine, Russia, Panama, Denmark, Estonia, and France may not be able to access specific NetEnt games like Guns & Roses, Jimi Hendrix, and Motorhead.
• Pooled jackpots may not be available for players in certain regions, including Australia, Azerbaijan, China, Denmark, India, Russia, Tunisia, Turkey, UAE, Japan, Spain and Thailand.

Account Registration Rules

Before players can commence gaming activities, they must successfully complete the account creation process. This procedure is governed by the following rules:

• The person must choose any of the available registration methods, such as a one-click option or registration via email.
• If the individual opts for the email registration method, they must use a valid and accessible email address.
• The user is required to provide detailed and truthful personal information and accurately fill in all the requested fields in the registration form. Company employees reserve the right to verify the accuracy of this data by requesting identification documents from the client.
• Each client is permitted to create only one single profile on the website. If a player is found to have created a second account, that account may be blocked by the company.
• The user must create a unique username and a strong password that meets the specified security requirements.
• The player must not disclose their account login information or credentials to any third parties.
• If the client has reason to believe that someone has gained unauthorized access to their profile, they are obligated to report this immediately to customer support.
• The Company retains the right, at its sole discretion, to refuse to create an account for any individual.

Sports Betting Rules

For players to enjoy an exciting and hassle-free sports betting experience, they must be familiar with the specific rules that pertain to the acceptance of bets, the calculation of winnings, and the announcement of results:

• Bets are calculated based on the official data provided by the processing center responsible for event outcomes.
• Bets are accepted only from registered users who hold an active account.
• The bookmaker reserves the right to change odds and other betting conditions at any time. However, any bets that were placed before the conditions were changed will remain valid under the terms accepted at the time of placement.
• If company staff made a clear error when accepting or calculating a bet (e.g., a palpable error in odds), then that bet may be declared invalid.
• A bet is considered winning if the client has correctly predicted all the outcomes included in their wager.
• Once a player receives winnings, they are responsible for ensuring that the credited amount is correct. All complaints regarding the amount or calculation of winnings are accepted only within 10 days after the official results of the event are announced.
• If 1win Pakistan suspects that a player had prior knowledge of the result of a match before placing a bet, then the winnings from that bet will be canceled, and the user’s profile may be subject to blocking.
• Without providing prior notice or explanation, the bookmaker may impose limits on the maximum amount that can be bet or the maximum odds that can be accepted for certain markets or events.
• A player is restricted to betting an amount that does not exceed their current account balance.
• Generally, a client can only place a bet before the start of the event (pre-match). Placing bets during a match is only available within the designated live betting section.
• If a bet was calculated incorrectly due to erroneous data being provided or displayed, then that bet will be subject to recalculation based on the correct data.
• Any sporting event is officially considered postponed or canceled if there is a formal statement to that effect from the official organization responsible for hosting and governing the match.
• The bookmaker accepts no responsibility if the time or date of a match is incorrectly indicated on their website. The user is advised to cross-check this information with other reliable sources.

Prohibited Actions

To avoid the potential closure of their profile and possible legal proceedings with 1win Pakistan, clients must strictly refrain from performing the following actions:

• Conspiring with other clients or external parties to defraud the organization and illicitly obtain benefits or winnings.
• Transferring or selling their user profile or account details to a third party.
• Transferring money directly between different player accounts on the platform.
• Using the site for activities related to fraud, money laundering, or financing of terrorism.
• Using software, bots, or any technical means that can disrupt the normal operation or security of the platform.
• Insulting, humiliating, or harassing other clients or company employees.
• Uploading information to the site in such a volume or format that it will create an undue load on the server infrastructure.
• Attempting to bypass or hack the web page security systems to gain unauthorized access to confidential data.
• Copying and distributing any intellectual property belonging to 1win or its providers for commercial gain.

Customer Service for Queries and Disputes

Users have access to customer support to receive assistance, guidance, or advice on any issue they may encounter. This department is also designated to receive formal complaints from players and to facilitate the resolution of disputes that may arise between the client and 1win Pakistan. Users can utilize the following methods to contact support:

• Mobile number – 8(800)301-77-89
• Email – support@1win.xyz

Support staff will endeavor to respond to inquiries as quickly as possible. However, if the communication pertains to a formal complaint or dispute, the organization may take up to 14 days to provide a comprehensive and quality response. This period may be extended to a maximum of 30 days if the company deems it necessary to conduct a more thorough investigation into the matter.